Privacy Policy

At Aker Advantage, we respect your privacy and are committed to protecting your personal information. We collect and use information only as needed to provide our services, improve our website, and meet legal obligations. We do not sell your data, and we only share it with trusted providers or where required by law.

For a full explanation of how we handle your information, please read the detailed policy below.

Website Terms of Use

Scope of Use

This website is provided by Aker Advantage (“we,” “our,” or “us”) for general information and personal use. By accessing and browsing this site, you agree to be bound by these Terms of Use and all applicable laws.

You may download or print material from this website for personal reference, provided that all copyright and proprietary notices remain intact. You must not alter, reproduce, republish, distribute, or use the content for any commercial purpose without prior written consent.

Accuracy of Information

We make every effort to ensure the information on this website is accurate and current. However, we do not guarantee completeness or accuracy, and we assume no liability for errors, omissions, or reliance on the material provided. We reserve the right to change or update content without notice.

Liability

To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage resulting from your access, use, or inability to use this website or its content.

Privacy Policy

Commitment to Privacy

Aker Advantage respects your privacy and is committed to safeguarding your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with us online, by phone, in person, or through our services.

Collection of Personal Information

We collect information that is reasonably necessary for our business operations and services, including:

Name, contact details, and address
Business details (if applicable)
Date of birth (where relevant)
Purchase, service, or warranty history
Payment information
Records of communications with us

We may collect information directly from you (via our website, forms, or correspondence), or from third parties such as service providers, credit reporting bodies, or publicly available sources.

Use of Personal Information

We may use your personal information to:

Supply products and services you request
Process payments and manage accounts
Provide warranty or recall support where required
Communicate with you regarding updates, promotions, or customer support
Improve our website, services, and customer experience
Comply with legal obligations and industry regulations

If you choose not to provide certain information, we may not be able to supply products, respond to inquiries, or tailor your website experience.

Disclosure of Personal Information

We will not sell or rent your information. However, we may disclose personal information to:

Service providers (e.g., IT support, couriers, payment processors)
Professional advisers (e.g., auditors, accountants, legal advisers)
Regulatory or government authorities where required by law
Third parties involved in business transactions (e.g., mergers, acquisitions)

All third-party partners are required to protect your personal information and use it only for the purpose disclosed.

Direct Marketing

We may send marketing communications about our products and services if you have provided consent or if you would reasonably expect to receive them. You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

Access and Correction

You have the right to request access to, or correction of, the personal information we hold about you. Requests can be made in writing to the contact details below. We may require verification of identity before actioning such requests.

Security and Retention

We take reasonable steps to secure personal information against loss, misuse, and unauthorised access, both electronically and physically. However, no system can be guaranteed 100% secure.

Personal information is retained only for as long as necessary to fulfil business or legal purposes, after which it will be securely destroyed or de-identified.

Cookies and Website Use

Our website may use cookies and tracking technologies to improve functionality, analyse usage, and support marketing. You can disable cookies via your browser, but this may affect your site experience.

We also collect standard website analytics data, including IP addresses, browser type, referral source, and time spent on the site, which we use for statistical and site performance purposes only.

Complaints

If you believe your privacy has been breached, please contact us immediately with details of the incident. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our operations. Updates will be posted on this page with the “Last Updated” date revised accordingly.

Contact Us

For questions, access or correction requests, or complaints regarding this Privacy Policy, please contact:

Aker Advantage
Email: admin@akeradvantage.com.au
Phone: 1800 312 422
Postal Address: 9/358 Nudgee Road, Hendra QLD 4011